Terms & Conditions

These Terms and Conditions apply to all bookings and services provided by Kiff Detailing("we", "us", "our"). By booking a detailing service with us, whether online, by email or in person, you agree to these terms.

By making a booking you confirm that you are legally entitled to enter into this agreement, and that you own the vehicle or are authorised to arrange this work on it.

We provide mobile car detailing at an address you choose within our service area. We bring our own equipment, but we require access to a working power outlet and water tap at the address on the day of the booking (see Site access, power and water below).

A 50% deposit is required to secure your booking. Your requested time slot will be held for 24 hours pending payment. Your booking is only confirmed once the deposit has reflected in our account. The balance is due on completion of the work.

Prices are shown per package and vehicle size. Larger or heavily soiled vehicles, and industrial or fleet work, are quoted separately.

If the vehicle's size or condition differs significantly from the booking details, we will inform you of any additional charge before carrying out the extra work, so that you can decide whether to proceed.

Before we arrive, and on the day, please make sure you:

• Provide safe, legal parking and enough space around the vehicle for us to work, along with a working power outlet and water tap (and reasonable lighting if we are working after dark).
• Have permission to have the vehicle detailed at the location — for example from a body corporate, landlord or property manager where this applies.
• Remove any valuables and personal items before we start. We are not responsible for items left in the vehicle.
• Tell us about any existing damage, faults, modifications or sensitive areas before we begin.
• Confirm that you own the vehicle, or that you are authorised to arrange this work on it.

Detailing results depend on the age and condition of the vehicle. Some marks, stains, odours or defects may not be fully removable, and we cannot guarantee a specific outcome. Where a result isn't achievable we'll tell you rather than risk the vehicle.

Because we work outdoors and on-site, we may need to reschedule a booking where weather or site conditions make it unsafe or impractical to carry out the service — for example heavy rain, strong wind, lightning, extreme heat, or an unsafe working area. Where we reschedule a booking for this reason, your deposit is transferred to the new booking date at no charge.

We need to be able to reach the vehicle and set up around it. If the required access, parking space, power, water or permission is unavailable on arrival and cannot be resolved within a reasonable time, we may be unable to carry out the service. In that case the booking may be treated as a late cancellation and the deposit may be retained to cover the reserved time and travel (see below).

• 48+ hours' notice: cancel for a full refund of your deposit, or move your booking to another date at no charge.
• Less than 48hours' notice: we may retain the deposit to cover the time we reserved and the travel arranged for your booking.
• No-show:if we arrive and are unable to carry out the service because nobody is present or the site isn't ready, the deposit may be retained.
• Rescheduling by you: with at least 24hours' notice you may move a booking once at no charge, and your deposit transfers to the new date.
• If we cancel: if we cancel a confirmed booking (other than for weather or site conditions, which are rescheduled), you may choose a full refund of your deposit or a new date at no charge.

Any refund due is paid by EFT to the account the deposit was paid from. Nothing here limits your rights under the Consumer Protection Act.

All payments must be made by EFT to the bank account shown on your invoice. Please use your booking reference as the payment reference. The outstanding balance is due immediately on completion of the service. We do not currently accept card payments.

We take great care with every vehicle. We are not responsible for damage caused by pre-existing defects, wear and tear, rust, water ingress, or loose, worn, faulty, aftermarket or poorly fitted parts, trim, badges or seals that come loose or fail due to their existing condition, age, wear, poor fitting or deterioration during reasonable detailing procedures.

We are not responsible for valuables or personal items left in the vehicle.

Nothing in these terms limits our responsibility for damage caused by our own negligence or wilful misconduct, or for death or personal injury, to the extent that such liability cannot lawfully be excluded. Nothing in these terms excludes or limits any of your rights under the Consumer Protection Act or other applicable law.

Please raise any visible concerns about the work with us before we leave the site where reasonably possible. Any other concerns should be reported to us as soon as reasonably possible after the service.

Where you report suspected damage, we may inspect the vehicle and request photographs, video or other relevant information to assess the claim. We'll deal with genuine, substantiated concerns fairly and promptly.

We may decline or stop work where the vehicle or site is unsafe or unsuitable. This includes dangerous or illegal parking, hazardous or biohazard contamination (for example animal waste, severe mould, blood, or needles and other sharps), an unroadworthy or clearly unsafe vehicle, or any situation where continuing would risk damage or injury. Where we stop for these reasons, we'll discuss the next steps and any fair charge for work already carried out.

These terms are governed by the laws of South Africa.

We may update these terms from time to time. The version that applies is the one published on this page at the time of your booking.